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Contact support@hitpointpress.com (for store or Patreon inquiries) or kickstarter@hitpointpress.com (for Kickstarter inquiries) with your question.
Please include the order number and email address used at checkout!
No!
Hit Point Press prides itself in contracting real people to create real pieces of art for our projects.
All prices shown on our website are generally in USD. Our website is able to convert that to display your local currency if applicable.
Short answer: Yes!
Long answer: All our books, unless elsewise stated, were designed for the 2014 edition of D&D 5E, but that doesn't mean you can't use it for the 2024 edition (also know as 5.5e)!
Short answer: Yes!
Long answer: We develop all our content within the guidelines set in the Open Gaming License, Version 1.0a, under the terms and conditions set forth in the System Reference Document 5.1 as provided by Wizards of the Coast.
You can review it here: media.wizards.com/2016/downloads/DND/SRD-OGL_V5.1.pdf
We’ve included all cantrips and spells available to us under the Open Gaming License described in the question above.
We have, however, created custom Animated: Spellcraft cards that feature a blank back for you to write in whatever spell you’d like! Spellcraft cards do not directly correspond with missing cantrips/spells.
We currently ship to most countries worldwide.
At this time, we are unable to ship to:
If you’re unsure whether we can ship to your location, feel free to reach out and we’d be happy to confirm!
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While we’re a proud Canadian company, all of our store orders are fulfilled out of our two warehouses within the United States. This decision was made with the consideration of helping keep shipping costs lower and delivery times faster for the majority of our customer base.
Items in your order may ship separately depending on inventory availability in either of our warehouses.
Orders should typically ship within 1–3 business days from when you place your order for it to be processed before it’s shipped.
Note: Holidays and order volume may result in increased processing and shipping times
Shipping depends on the courier chosen, where you’re located, and how quickly we’re able to process your order. Most packages arrive within two weeks of their ship date.
Holidays may result in increased processing and shipping timelines.
Delivery estimates shown at checkout do not account for processing time and refer only to when the package is in transit.
Our main fulfillment center uses USPS, UPS, and DHL as carriers.
If the tracking information for your order hasn’t moved within 7 business days, please contact ussupport@hitpointpress.comso we can investigate for you.
Any additional fees incurred from a package are the responsibility of the customer and are not included in the shipping cost.
We aim to offer efficient and budget-friendly worldwide shipping, and we are always looking to improve the delivery experience in all locations. If shipping is prohibitively expensive, for now we recommend that you ask your local game store whether they stock our products, and have them reach out to us at support@hitpointpress.com. We can arrange for them to stock our products, and you can then pick it up locally without having to pay shipping.
At this time, we are unable to accept P.O. boxes as a shippable address. This restriction also applies to parcel lockers, diplomatic & military addresses, and USPS GoPost.
Our store does not accept orders that do not include a phone number. This is important information for our couriers, in case they need to contact you regarding your delivery.
Customers who do not include a valid phone number when placing their order will be responsible for any fees incurred in the event we need to reship your package.
If your address was incorrect, let us know at support@hitpointpress.com for store orders or kickstarter@hitpointpress.com for Kickstarter rewards.! We’ll either track your package down or get your items reshipped.
When contacting us about your order, be sure to include all details, including:
Customers are responsible for providing us with an accurate delivery address and may be charged a reshipping fee to send their package out a second time.
For damaged or missing items, please reach out to support@hitpointpress.com for store orders or kickstarter@hitpointpress.com for Kickstarter rewards. When you email us, be sure to include all details, including:
We don’t accept exchanges or returns on unwanted products and all sales are final once shipped (or distributed in the case of digital purchases).
If your products arrive damaged, we are happy to replace and reship them. Get in touch with us at support@hitpointpress.com for store orders or kickstarter@hitpointpress.com for Kickstarter rewards. When you email us, be sure to include all details, including:
The expected shipping date featured on the product page are estimates only and we can’t guarantee timelines.
Please be aware that orders that contain preorder items will not ship until everything in the order is available and will ship together.
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Package Protection can be added during checkout.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
Damaged
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
oute covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Route Insurance Solutions, which is a licensed insurance producer. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.
