FAQ

We ship worldwide, excluding Russia, Belarus, and Ukraine at this time.

Orders should typically ship within 1–3 business days from when you place your order for it to be processed before it’s shipped. 

Note: Holidays and order volume may result in increased processing and shipping times

Shipping depends on the courier chosen, where you’re located, and how quickly we’re able to process your order. Most packages arrive within two weeks of their ship date.

Holidays may result in increased processing and shipping timelines.

Delivery estimates shown at checkout do not account for processing time and refer only to when the package is in transit.

Our fulfillment uses shipping through FedEx and USPS.

If the tracking information for your order hasn’t moved within 7 business days, please contact us support@hitpointpress.com so we can investigate for you.

Any additional fees incurred from a package are the responsibility of the customer and are not included in the shipping cost.

We aim to offer efficient and budget-friendly worldwide shipping, and we are always looking to improve the delivery experience in all locations. If shipping is prohibitively expensive, for now we recommend that you ask your local game store whether they stock our products, and have them reach out to us at support@hitpointpress.com. We can arrange for them to stock our products, and you can then pick it up locally without having to pay shipping.

Absolutely! Unfortunately FedEx is sometimes unable to deliver to PO boxes, so any orders placed that have delivery to a PO box may have issues and will be switched to an alternative (but comparable) delivery service (i.e. USPS or your local postal service). To avoid this issue we do recommend using a valid address though.

Though our store accepts orders that do not include a phone number, please be aware that the information is used by our couriers to contact you regarding your delivery.

Customers who do not include a valid phone number when placing their order will be responsible for any fees incurred in the event we need to reship your package.

If your address was incorrect, let us know at support@hitpointpress.com for store orders or kickstarter@hitpointpress.com for Kickstarter rewards.! We’ll either track your package down or get your items reshipped.

When contacting us about your order, be sure to include all details, including:

• Your name
• Your email address
• Your order number
• Your order confirmation
• Any correspondence with courier services

Customers are responsible for providing us with an accurate delivery address and may be charged a reshipping fee to send their package out a second time.

For damaged or missing items, please reach out to support@hitpointpress.com for store orders or kickstarter@hitpointpress.com for Kickstarter rewards. When you email us, be sure to include all details, including:

• Your name
• Your email address
• Your order number
• Your order confirmation
• Any correspondence with courier services
• A list of items that are missing
• Images of the damage 

We don’t accept exchanges or returns on unwanted products and all sales are final once shipped (or distributed in the case of digital purchases).

If your products arrive damaged, we are happy to replace and reship them. Get in touch with us at support@hitpointpress.com for store orders or kickstarter@hitpointpress.com for Kickstarter rewards. When you email us, be sure to include all details, including:

• Your name
• Your email address
• Your order number
• Your order confirmation
• Any correspondence with courier services
• Images of the damage

The expected shipping date featured on the product page are estimates only and we can’t guarantee timelines.

Please be aware that orders that contain preorder items will not ship until everything in the order is available and will ship together.

Contact support@hitpointpress.com (for store or Patreon inquiries) or kickstarter@hitpointpress.com (for Kickstarter inquiries) with your question.!

Please include the order number and email address used at checkout. We’ll get back to you within 6–8 business days!