Our support team is available from Monday-Friday to help resolve any issues that may arise! Please include your order number and email address associated with your order when reaching out to us.
You can expect a response within 2-3 business days.
I have a question about one of your Kickstarter projects.
For Kickstarter support, please visit our campaign-specific FAQs! We're currently offering support for Animated Spells, Tarot & More, Heckna!, Cubeamajigs Series 2, and Seb McKinnon LIMITED EDITION 4.
Are your prices in USD?
Yes! All prices shown on our website are in USD.
Do you ship to my location?
Yes! We ship worldwide.
How long does it take for my order to process before shipping?
It may take 3-5 business days from when you place your order for it to be processed before it’s shipped.
Holidays and the pandemic may result in increased processing and shipping time.
How long does shipping take?
Shipping depends on the courier chosen, where you’re located, and how quickly we’re able to process your order. Most packages arrive within two weeks of their ship date.
Holidays and the pandemic may result in increased processing and shipping time. Delivery estimates shown at checkout excludes processing time and applies once the package has been shipped.
What are the shipping options?
We offer shipping options through FedEx and Canada Post.
Are customs fees/VATs included in the shipping cost?
Any additional fees incurred from a package are the responsibility of the customer and are not included in the shipping cost.
What if shipping is too expensive for my delivery location?
If you have a local store that is interested in carrying our products, have them reach out to us at firstname.lastname@example.org! This can help with shipping costs.
Can I ship to a PO box?
Absolutely! Unfortunately FedEx is unable to deliver to PO boxes, so any orders placed that have delivery to a PO box and have chosen FedEx will be switched to an alternative (but comparable) delivery service from Canada Post (i.e. USPS or your local postal service).
Do I have to include a phone number to place my order?
Though our store accepts orders that do not include a phone number, please be aware that the information is used by our couriers to contact you regarding your delivery. Customers who do not include a valid phone number when placing their order will be responsible for any fees incurred in the event we need to reship your package.
My address was incorrect and was unable to be delivered, what do I do?
Customers are responsible for providing us with an accurate delivery address and may be charged a reshipping fee to send their package out a second time.
My items arrived damaged. What do I do?
There was an item missing from my order. How do I get it?
What is your return policy?
We don’t accept exchanges or returns on unwanted products and all sales are final once shipped (or distributed in the case of digital purchases). We are happy to replace and reship any damaged products! Just let us know at email@example.com for store orders or firstname.lastname@example.org for Kickstarter rewards.
Is third party content legal?
Short answer: Yes!
Long answer: We are developing all the content within the guidelines set in the Open Gaming License, Version 1.0a, under the terms and conditions set forth in the System Reference Document 5.1 as provided by Wizards of the Coast.
You can review it here: media.wizards.com/2016/downloads/DND/SRD-OGL_V5.1.pdf
Why aren’t certain cantrips/spells included in your decks?
We’ve included all cantrips and spells available to us under the Open Gaming License described in the question above.
We have, however, created custom Spellcraft cards that feature a blank back for you to write in whatever spell you’d like! Spellcraft cards do not directly correspond with missing cantrips/spells.
Are there wholesale options available for stores/distributors?
Yes! For details on our wholesale or distributor options, please reach out to email@example.com.
Where is my preorder item?
The expected shipping date featured on the product page are estimates only and we do not guarantee timelines. Please be aware that orders that contain preorder items will not ship until everything in the order is available and will ship together.
Help! My question isn’t listed here.
Contact firstname.lastname@example.org (for store or Patreon inquiries) or email@example.com (for Kickstarter inquiries) with your question! Please include the order number and email address used at checkout. We’ll get back to you within 2-3 business days!